FAQs

  • Orders are usually sent out in 1-3 business days. Any orders including customized jewelry will be shipped together when ready, please expect longer wait time (1-2 weeks) for production lead time.

    US Domestic Shipping

    • USPS FIRST CLASS $5

    • USPS PRIORITY $10

    International Shipping

    • UPS WORLDWIDE EXPEDITED

      • Canada $18

      • Rest of the world $35

    Note: for international orders, there may be duties and taxes incurred that you will be responsible for, depending on the country in which you live in. For more information, please contact your local office before purchasing. Unfortunately we will not be able to reimburse the duties and taxes incurred. Thank you for your understanding.

  • We will accept returns and exchanges for change of mind on products purchased online within 14 days from date of receipt. Just shoot us an email at info@accenttnyc.com. Returned items must be in original conditions to get a full refund.

    Custom and made-to-order pieces are FINAL SALE.

    Note: due to the high cost of international shipping, all international orders are final sale, no exchanges and returns. Sorry for the inconveniences this may cause:(

    Please contact us with any specific questions about your order, we’re here to help!

  • Why gold filled?

    Gold filled is the next good thing than solid gold, but with a fraction of the price. A thick layer of gold is heat-pressured bonded to the base metal (in our case, it is a mix of sterling silver and copper). Gold filled has 100 times more gold alloy than gold plated. It is tarnish resistant and hypoallergenic!

    Does gold filled tarnish?

    Gold filled is tarnish resistant but it might need some extra love and care to last even longer. Avoid scratches & direct contact with lotion, perfumes and clean spray. Put in the jewelry pouch while not wearing.

    Can I wear gold filled jewelry to shower?

    YES! Just pat it dry with your towel afterwards and you are good to go! BUT remove your jewelry before swimming, as the chemicals might cause damage to the jewelry.

    How come there is a brown spot on my 14k gold filled jewelry?

    Most of the accentt jewelry are soldered to reinforce the durability. During the process of soldering, the base metal might get exposed and result in a brown spot. This can be easily cleaned with a polishing cloth.

    Will the gold filled rings ever turn my fingers green?

    NO! BUT everyone reacts to metals differently due to the body PH levels. Some people may have the body chemistry that reacts to gold and oxidize the jewelry, which leaves the green residue on the fingers.

  • Gold filled is tarnish resistant & hypoallergenic but it might need some extra love and care from you to last even longer.

    • After showering, pat dry with towel.

    • Avoid scratches & direct contact with lotion, perfumes and clean spray.

    • Store it in the jewelry pouch while not wearing.

    Pearls are natural gem stones and are fragile to acid & extreme humidity.

    • Take off the jewelry before showering.

    Solid gold jewelry loves some polishing once in a while to maintain its beauty.

    How to clean your jewelry:

    • Have a bowl of warm water with a few drops of gentle soap

    • Put your jewelry in the bowl for 15 minutes

    • Use very soft brush to brush off the dirt and grimes

    • Rinse it under clean water and let it air dry before putting away in the jewelry pouch

  • Find your ring size here.